Privacy Policy
Your privacy is important to us. It is Lift Clinic’s (“we”, “our”, or “us”) policy to respect your privacy regarding any personal information collected, used, or disclosed from users of our website, https://liftclinic.ca/ and other sites we use and operate.
1. What information we may collect
When you book a treatment with Lift Clinic, we will ask you for the following information to contact you about your booking or send you an emailed receipt. We do not issue paper receipts. You have the option to share this information with us.
Legal Name, Email Address, Phone Number, Date of Birth, Payment Information
Booking an appointment will require creating an account in Jane App, our third party booking software. When creating your account you will be asked to fill out an intake and consent form with questions of medical disclosure and other billing information such as insurance.
When contacting us by email, phone, or text we will ask for information to identify you in our system. This is required for timely assistance. You may choose to stop receiving any automated Jane App emails at any time by clicking “unsubscribe” on your Jane App account. You may also request to not be contacted by phone and/or email. This must be personally requested and you are not able to do this on your own account.
2. Collection and use of information
We may collect, hold, use, and disclose information for the following purposes and personal information will not be further processed in any manner that is not compatible with the following:
enabling you to customize your use of the website, enabling you to access & use our website/JaneApp, to contact and communicate with you, internal record/administrative purposes, to comply with legal obligations
3. Your rights and controlling your personal information
Consent: By providing your personal information to us, you consent to us collecting, holding, using, and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have and warrant to the extent permitted by law to us, that you have your parent/legal guardian’s permission to access and use the website and their (parent/guardian) consent to provide us with your personal information. You do not have to provide personal information to us but it may affect your use of this website and/or services offered on it by not providing information. You may withdraw consent by contacting us at info@liftclinic.ca.
Third Party Information: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about someone else, you represent and warrant that you have that person’s consent to provide us with that personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Corrections: If you believe that any information we have about you is inaccurate, out of date, incomplete, misleading, please contact us. We will take the steps to correct any incorrect/incomplete/misleading/outdated information.
Disclosure: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Texting/Messaging: By texting Lift Clinic, you agree to receive text messages at the provided number (604-229-3500). Message and data rates may apply. You may opt-out by replying “STOP” or verbally telling the front desk at your appointment to not text to contact. If you need help with communications or texting, text “HELP” or verbally tell the front desk at your appointment.
4. Changes to this policy
At our discretion, we may change our privacy policy or terms of service to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website or Jane App. Continued use of the site after any changes to this policy will be regarded as consent and acceptance of the updated practices around privacy and personal information.
If a significant change is made to the policy, we will ask you to re-consent to the amended privacy policy.
Payment
Lift Clinic uses Jane Payments to securely store credit cards on your account. Any card uploaded is encrypted and stored through one of Jane Apps payment processing partners. The only information stored is the last 4 digits of the card, the expiration date, and the postal code associated with that card. Jane Payments can use Visa, Mastercard, American Express, and Discover. We require that you keep a credit card on file for security purposes and for potential outstanding billing.
For more insight, you may also want to read Jane Apps “Protecting Patient Data” (https://jane.app/guide/protecting-patient-data) or “Privacy Notice” (https://jane.app/legal/privacy-notice).
Terms of Use
Please also read our Privacy Policy section above which governs your visit to the Site (defined below). We ask that you abide by the terms and conditions that follow. Your use of the Site and/or or shopping on the Site constitutes your agreement with the Conditions that follow and we reserve the right to revise these Conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.
Your Account
By using this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Communications
When you visit the Site, send emails to us, text, or call, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail, phone, text, or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Third Party Websites
This Site may contain links to outside services and resources. You acknowledge that (a) Lift Clinic is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites; and (b) Lift Clinic is not responsible for any other form of transmission received from any linked site. Lift Clinic is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Lift Clinic of the site. Any concerns regarding any such link should be directed to the particular third party website.